AGB

General Terms and Conditions of Droniq GmbH incl. the Droniq Academy Terms of Use

Status: April 2022

1 Validity of the General Terms and Conditions

1.1 These General Terms and Conditions of Delivery and Service (hereinafter referred to as "GTC") apply to all orders placed by the customer on the internet portal www.droniq.de with Droniq GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt, Germany (hereinafter referred to as "Droniq"). Droniq shall be the sole contractual partner.

1.2 The contractual relationship between Droniq GmbH and the customer shall be governed exclusively by these agreements. Droniq shall not recognize any deviating or conflicting terms and conditions of the customer or third parties unless Droniq has expressly agreed to them in writing. Failure to object to additional or contradictory terms and conditions of the customer shall not constitute a waiver or consent on the part of Droniq.

1.3 The granting of rights to the customer on the basis of these GTC expressly does not include the granting of rights to companies that are affiliated companies of the customer within the meaning of Section 15 AktG.

1.4 According to the context, words in the singular include the plural and vice versa; in the same sense, the masculine form of a word includes the feminine and vice versa.

1.5 General information on the products can be found at: www.droniq.de.

2 Subject matter of the contract

2.1 Before sending the Internet order, the customer has the opportunity to check and change all details again.

2.2 The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking on the "Order now for a fee" button, you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order follows immediately after the order has been sent and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods.

2.3 The order is processed and all information required in connection with the conclusion of the contract is transmitted by e-mail. You must ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by spam filters.

3 Storage of the contract text

The contract text and the order data are stored by Droniq.

4 Delivery

4.1 In the case of software products, the customer must observe the respective terms of use.

4.2 Access to the user-specific UTM software shall be sent to the customer by e-mail.

4.3 In the case of online products, Droniq fulfills its contractual delivery obligation by providing online access. As a rule, online access is available in the customer's account immediately after ordering.

4.4 The hardware shall be delivered ex warehouse. At the customer's request and expense, the goods will be shipped to another destination. Unless otherwise agreed, Droniq shall be entitled to determine the type of shipment (in particular transport company, shipping route, packaging) itself.

4.5 Partial deliveries/performances shall be permissible, provided that they are reasonable for the Customer.

4.6 Droniq may refuse performance if such performance requires an effort which, taking into account the content of the contract and the principles of good faith, is grossly inconsistent with the Customer's interest in performance. This shall be the case in particular if the omitted performance or production or the performance or production in breach of duty does not or only insignificantly affect the Customer.

4.7 If it is not possible to provide the service, Droniq may withdraw from the contract and need not provide the promised service. In this case, Droniq undertakes to inform the Customer immediately about the non-performance and to reimburse any consideration already paid by the Customer without delay. In this case, there shall be no claim for damages in the event of simple negligence.

5 Delivery periods

5.1 The commencement of the delivery period as well as compliance with delivery dates shall be conditional upon the customer's timely and proper performance of the cooperation activities incumbent upon it and the making of any agreed advance payments.

5.2 Delivery periods shall only be deemed agreed upon after express written confirmation by Droniq. They shall be deemed to have been met upon timely notification of readiness for dispatch if the Products cannot be dispatched in time through no fault of Droniq.

5.3 Without prejudice to Droniq's rights arising from Customer's default, deadlines and dates shall be extended by the period of time by which Customer fails to meet its obligations towards Droniq.

5.4 If the delivery of the goods is delayed due to force majeure measures, such as labor disputes, strikes, lockouts, pandemics or other events in Germany or abroad for which Droniq is not responsible, the performance period shall be extended appropriately by the duration of the impairment and its after-effects. This shall also apply if these circumstances occur at the respective manufacturer or supplier of the goods from whom Droniq has ordered the goods for its part. Insofar as the event of force majeure results in permanent impossibility of performance, Droniq shall be entitled to withdraw from the contract. Droniq shall notify Customer without delay of the beginning and end of such impediments.

6 Transfer of risk and default of acceptance

6.1 The risk of accidental loss and accidental deterioration shall pass to the customer at the latest upon handover. However, if the goods are sent to another destination at the customer's request, the risk of accidental loss and accidental deterioration shall already pass upon delivery to the forwarding agent, carrier or other person or institution designated to carry out the shipment.

6.2 If Customer is in default of acceptance or if shipment is delayed at Customer's request, Customer may be charged for the costs incurred for storage at Droniq's or at a third party's premises, starting with the notification of readiness for shipment.

7 Information obligations of the customer

7.1 The Customer is obliged to provide truthful information upon registration. If the Customer's data changes, in particular name, address, e-mail address, telephone number, the Customer shall be obliged to change its customer master data in its customer account or to notify Droniq thereof immediately via the e-mail address info@droniq.de.

7.2 If the Customer fails to provide this information or provides incorrect data from the outset, in particular an incorrect e-mail address, Droniq may withdraw from the contract insofar as a contract has been concluded. The withdrawal shall be declared in text form (e.g. by letter, fax or email).

7.3 Droniq will send an e-mail to the Customer immediately after the conclusion of the Contract to the e-mail address provided by the Customer during registration. The Customer undertakes to inform Droniq immediately at: info@droniq.de if this e-mail has not reached him within 4 hours after the conclusion of the Contract.

7.4 Customer shall ensure that it can be reached at the e-mail address provided by it from the time Droniq becomes aware of it.

7.5 If an e-mail sent to the Customer cannot be delivered three consecutive times with receipt of an error message or if the service cannot be provided due to incorrect address, Droniq may withdraw from the contract and, if applicable, demand compensation from the Customer for the damage it has incurred.

7.6 In order to order the products from the online store, the Customer must provide his data necessary for the execution of the order. At the same time, the user name and password allow the Customer to view and, if necessary, change his data.

7.7 User name and password are necessary in the case of Internet orders and when retrieving online products to place the order. The data can be used for further orders. In all other cases, the customer can register with the first order.

7.8 The customer is obliged to keep the user name and password in a safe place. It is the customer's responsibility to handle the user name and password in such a way that loss is impossible and third parties cannot gain knowledge of them.

7.9 In case of loss of the user name and password, the Customer is obliged to inform Droniq immediately. This can also be done by e-mail to info@droniq.de. Droniq reserves the right to block the Customer's access to the protected area immediately upon receipt of the notification. The blocking can only be lifted after the customer has submitted a written request to Droniq. The possible re-registration of the customer remains unaffected.

7.10. If a third party has obtained knowledge of the user name and/or password due to careless handling of the access authorization data, the Customer shall be liable for any damage resulting therefrom.

7.11. Droniq reserves the right to withhold Services on the Website or to close Member Accounts. This applies in particular in the event that you violate applicable law, contractual agreements or our policies.

8 Continuing obligation

Within the framework of a continuing obligation, the terms and periods of notice shall apply in accordance with the order made.

9 Rights of use

9.1 Upon conclusion of this Agreement, the Customer shall receive the non-exclusive, non-transferable right, limited to the term of the Agreement, to use the UTM License in Germany.

• for the preparation, execution and follow-up of its flight projects
• for the establishment and maintenance of prohibited zones
• To be used to approve applications.

9.2 Unless otherwise agreed, the UTM License shall be used on one device. The user name (user ID) and password of the Customer assigned to the Customer may not be used on multiple devices at the same time. The right to use a device may not be shared or used on different devices at the same time.

9.3 The customer is not allowed to do the following:

• Download, copy (other than a backup copy), distribute to third parties, sell, lend or rent, in whole or in part, the UTM Software, directly or indirectly, by any means and for any purpose, unless expressly permitted in advance in writing by Droniq.
• Modify, adapt, translate or combine the UTM Software or the source code of the UTM Software, in whole or in part, with other computer software, unless expressly agreed with Droniq.
• Integrate the UTM software into other computer software. Customer is also not permitted to write, develop or outsource the development of derivative software or other software based on the UTM software.
• In any way alter or remove any notices that Droniq has placed on the Product to identify their origin, (ownership) rights and authorship in the Product.
• Remove the safety mechanisms of the product in any way.
• Publish and/or reproduce and/or modify the Product in any other form without the prior, express and written consent of Droniq.
• Extract, store or otherwise use processed and prepared (raw) data from the UTM software.

9.4 Unless otherwise agreed, the customer is prohibited from determining the design or functionality of the product by observing, examining, dismantling or testing the product ("reverse engineering").

9.5 Customer is further prohibited from decompiling Products without the consent of Droniq, unless this is expressly permitted by the UrhG (German Copyright Act).

10 Rights of use of Droniq Academy products

10.1 The subject of the contract may be participation in face-to-face events, online instruction, online examinations, courses, exercises and seminars (hereinafter referred to as "instruction").

10.2 Upon conclusion of the Agreement, the Customer shall receive, depending on the contractual provision, the non-exclusive, non-transferable right, limited to the term of the Agreement, to access the Online Academy and to receive purchased products of the Droniq Academy. Details are set forth in the Terms of Use for the Droniq Academy as amended from time to time.

10.3 The Customer shall be granted access to the Droniq Academy, in which its data shall be stored. Access to the Droniq Academy is granted for an indefinite period of time until one of the parties gives notice of termination. Thereafter, the access and all stored customer data will be deleted.

10.4 The period of use for the purchased services of Droniq Academy is based on the information stored in the product description on www.droniq.de.

10.5 The user name (user ID) assigned to the Customer and the Customer's password may not be used simultaneously on multiple devices. The right to use a device may not be shared or used on different devices at the same time.

11 Upgrades and updates

11.1 This Agreement does not entitle Customer to any upgrades or updates of the Product. Droniq may offer or provide upgrades or updates at any time. In this case, the provisions of this Agreement shall apply, unless otherwise agreed.

11.2 Customer is free not to use upgrades or updates. This may expose the Product to security risks, render it unusable or unstable. Droniq shall not be liable for any damage resulting from the non-use of upgrades or updates.

12 Product quality and guarantees

12.1 Unless otherwise agreed, the quality of the Products shall exclusively result from the product specifications/technical specifications of Droniq.

12.2 Properties of samples, specimens or product illustrations shall only be binding if they have been expressly agreed as properties of the product.

12.3 Droniq undertakes to render its contractually owed services with the greatest possible care and diligence in accordance with the generally recognized state of the art. Droniq shall employ qualified personnel for this purpose.

12.4 The use of the UTM License in connection with the specific UTM-capable hardware products, in particular the Hook-on-Device, HOD, and the Ground Based Situational Awareness Stations, GBSAS, requires, among other things, the availability of mobile radio and/or other transmission technologies. The unrestricted availability of these technologies cannot be guaranteed by Droniq. No claims can be made against Droniq.

12.5 If an adjustment of the Product has to be made due to statutory provisions, Droniq shall be released from its obligation to perform for the duration of the necessary adjustment work. In return, the customer shall be released from the obligation to pay for this period.

12.6 Faults in the UTM system shall be rectified as quickly as possible.

13 Links to third-party websites, internet connection

13.1 The UTM Software as well as the Droniq Academy may contain links and functions to third party websites and data. The availability, content of the websites or data is not managed, verified or guaranteed by Droniq.

13.2 Specific functions and products of the UTM software, the hardware as well as the Droniq Academy require a permanent internet connection. The stationary GBSAS additionally requires a permanent power supply. Customer is responsible for providing the Internet connection and power supply and bears all costs related thereto.

13.3 Droniq does not warrant that the UTM Software and/or the Droniq Academy can be used to a certain extent without an Internet connection.

14 Prices and shipping costs

14.1 The order will be processed immediately after its receipt by Droniq.

14.2 Shipping costs are not included in the purchase price, but are shown separately. Shipping costs for the costs of delivery to other countries can be viewed in the webshop at www.droniq.de.

14.3 The prices stated in the store are inclusive of VAT. When invoicing, the sales tax will be shown separately in its respective statutory amount.

15 Payment methods and conditions

15.1 Payment for the goods shall be made by credit card, optionally also on account, prepayment, PayPal or Sofortüberweisung.

15.2 The invoice amount shall be due upon acceptance of the order. If Customer is in default of payment, Customer shall compensate Droniq for any damage caused by such default in accordance with the statutory provisions. If Customer is in default with the payment of a due amount or partial amount for more than 14 days, Droniq may demand that Customer pays the purchase price for further deliveries from all current orders prior to shipment of the goods.

15.3 Unless expressly agreed, the Customer shall not be entitled to make any deductions.

15.4 Droniq's claims for remuneration may only be offset against claims that are undisputed or legally established or acknowledged by Droniq in writing. Customer shall only be entitled to exercise a right of retention if it is based on the same contractual relationship.

15.5 The assignment of claims against Droniq by Customer shall be excluded, unless it concerns a monetary claim assigned in the context of a commercial transaction.

16 Place of performance, fulfillment and supplementary performance

Unless otherwise agreed, the place of performance, fulfillment and subsequent fulfillment shall be the registered office of Droniq.

17 Warranty

17.1 In the event of a justified and timely notice of defect, Droniq shall remedy the defects by way of subsequent performance at its option by remedying the defect or by delivery of a defect-free item; in this context, Droniq shall only bear the costs necessary for the purpose of subsequent performance. Furthermore, Droniq shall be entitled to refuse subsequent performance in accordance with the statutory provisions.

17.2 The customer may demand rescission of the contract or reduction of the remuneration in accordance with the statutory provisions, but at the earliest after the unsuccessful expiry of two reasonable periods set by the customer for subsequent performance, unless the setting of a period for subsequent performance is dispensable under the statutory provisions. In the event of withdrawal, the customer shall be liable in the event of intent and any negligence for deterioration, loss and any benefits not derived.

17.3 All information about products, in particular the illustrations, drawings, weights, dimensions and performance specifications contained in offers and printed materials, are to be understood as approximate average values, unless expressly stated otherwise. They are not a guarantee of quality, but descriptions or identifications of the products.

17.4 If Customer or on Customer's behalf fails to follow Droniq's operating or maintenance instructions, makes changes to the Products, replaces parts or uses consumables that do not comply with the original specifications, any warranty shall lapse unless Customer proves that the defect is not due to such failure.

17.5 The prerequisite for any warranty rights of the customer - with regard to the delivered products - is the customer's proper fulfillment of all inspection and complaint obligations owed according to § 377 HGB. This only applies to merchants in the sense of the HGB. Claims for material defects shall become statute-barred 12 months after delivery of the products. Regardless of the customer's knowledge of a defect in performance, the period shall commence from the time of handover to the customer. This shall not apply to claims for damages due to intentional or grossly negligent fault and also not to claims for damages due to injury to life, body, health or in the event of the applicability of the ProdHaftG.

17.6 Droniq does not guarantee the completeness of the geodata, radar data and other data.

18 Revocation instructions and revocation forms

18.1 For online courses and exams

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (Droniq GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt am Main, Germany or info@droniq.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you revoke the contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Expiration of the right of withdrawal
The right of withdrawal expires prematurely if we have provided the service in full and have only begun to perform the service after you have given your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete fulfillment of the contract by us.

18.2 For purchases of goods

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform (Droniq GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt am Main, Germany or info@droniq.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to "DRONIQ GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt am Main, Germany" without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

18.3 Sample cancellation form

If you wish to revoke the contract, please fill out and return this form.
(*) Please delete as applicable.

• To DRONIQ GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt am Main, Germany or info@droniq.de
  I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
• Ordered on (*)/ received on (*)
• Order number/ Customer number
• Name of the customer
• Address of the customer
• Signature of the customer (only in case of notification on paper)
• Date

19 Liability

19.1 Droniq shall be liable for damages in case of intent and gross negligence in accordance with the statutory provisions. The same shall apply in the event of negligently caused damage resulting from injury to life, body or health. In the event of any damage to property or financial loss caused by negligence, Droniq shall only be liable in the event of a breach of a material contractual obligation, however, limited in amount to the damage foreseeable at the time of the conclusion of the contract and typical for the contract; material contractual obligations are those whose fulfillment characterizes the contractual relationship and on which the Customer may rely.

19.2 With the exception of intent, gross negligence, injury to life, body or health and claims based on the German Product Liability Act (ProdHaftG), the total liability shall be limited to the contract value (net).

19.3 With the exception of intent, gross negligence, injury to life, body or health and claims based on the German Product Liability Act (ProdHaftG), liability for consequential and indirect damages shall be excluded. Liability is also excluded for damages that are atypical or unforeseeable in the case of essential contractual obligations, or if insignificant contractual obligations are affected.

19.4 Insofar as claims for damages have arisen in accordance with this provision, these shall become statute-barred within 12 months of the provision of the respective service.

19.5 This shall not apply to claims for damages due to intentional or grossly negligent fault and also not to claims for damages due to injury to life, body, health or to claims based on the ProdHaftG.

19.6 In case of rental, the Lessee undertakes to treat the items and accessories with care and to protect them from loss (including theft) and damage and unauthorized use.

19.7 The Lessee shall immediately report to the Lessor any losses as well as defects and damages of the items that occur during the rental period. The repair processing in case of occurred defects and damages of the articles shall be carried out exclusively by the Lessor.

19.8 The Lessee shall be liable for any damage to the rental object culpably caused by him as well as for any other damage caused by the Lessee culpably failing to comply with his obligations. The liability of the Lessor is limited to intent and gross negligence in accordance with § 599 BGB.

19.9 In case of loss of rented property, the Lessee shall compensate for the loss.

20 Retention, offsetting and assignment

20.1 The Customer may only offset claims of Droniq against an undisputed or legally established counterclaim.

20.2 The Customer shall only be entitled to assert rights of retention on the basis of counterclaims arising from the same contractual relationship.

20.3 The assignment of claims against Droniq by Customer shall be excluded.

21 Receipt of declarations and amendments to the agreement

21.1 Unless otherwise provided herein, legally relevant declarations or notifications to be made to a party shall become effective if they are received by that party in text form.

21.2 Amendments and/or supplements to the contract must be made in writing. They shall be expressly designated as amendments and/or supplements to the contract. The same shall apply to the waiver of the written form requirement. The written form requirement shall not be complied with by e-mail.

22 Data protection

Insofar as one of the Parties receives personal data within the meaning of Regulation (EU) No. 2016/679 (Basic Data Protection Regulation - DSVGO) or the German Federal Data Protection Act (BDSG), the Receiving Party warrants that it will comply with all relevant European and German data protection regulations. The Receiving Party is aware of the fact that both confidential information and other content or information of the Publishing Party may constitute personal data and guarantees that all personal data received or to be received in the future will be collected, processed and used in compliance with all relevant European and German data protection regulations. The contract text and the order data will be stored by Droniq.

23 Confidentiality

Unless expressly agreed otherwise in writing, information submitted to Droniq shall not be considered confidential unless confidentiality is evident. This does not apply to personal registration data, which is considered confidential.

24 Force majeure

24.1 Droniq shall not be liable for events of force majeure which make the contractual performance considerably more difficult for Droniq or temporarily impede or render impossible the proper performance of the contract. During the existence of force majeure, Droniq's obligations shall be suspended.

24.2 Force majeure shall be deemed to be all circumstances beyond the control of the Parties, regardless of whether they were already apparent at the time of the contractual relationship. In this case, Droniq shall not be required to fulfill its contractual obligations. This shall also apply to subcontractors engaged by Droniq. Force majeure includes but is not limited to: Fire, flood, drought, earthquake, storm, epidemics, pandemics and other natural disasters; governmental actions and decisions of authorities such as. War, invasion, acts of foreign enemies, hostilities (with or without declaration of war) civil war, rebellion, revolution, insurrection, military or usurped power or seizure, acts of terrorism, nationalization, seizure, destruction of or damage to property on behalf of any government either de jure or de facto, or of any public, municipal or local authority, or imposition of an embargo or similar action; Government order, blockade; sabotage, strike, lockout; by any other cause of like or different nature beyond the reasonable control of the party concerned.

24.3 If the force majeure lasts for more than three (3) months without interruption (or if Droniq can justifiably assume this period), Droniq shall be entitled to terminate the contractual relationship in whole or in part or to declare its withdrawal. In this case, liability or payment due to the termination of the contractual relationship is excluded. In the event of a termination or withdrawal, services already rendered by Droniq shall be paid. Any termination or withdrawal must be made in writing.

25 Product-specific regulations

25.1 UTM software

Droniq has the right to store, process and evaluate all position data transmitted to the UTM system using HOD and/ or GBSAS or other components.

25.2. hardware

Droniq is obligated to provide the contractually agreed services properly and to maintain them during the entire rental period. Droniq shall not be liable for defects that were known to the customer at the time of the conclusion of this contract.

If there are any defects in the Hardware, Customer shall notify Droniq of such defects without undue delay.

If two or more HODs approach each other, the GPS signals may be affected. Droniq assumes no liability for this.

In case of simultaneous use of the UTM hardware and other transmitting devices, the proper functionality must be ensured by suitable integration tests by the purchaser. If these are not carried out, Droniq shall not assume any liability for possible impairments.

25.2 Services of the Droniq Academy

Droniq provides instruction to the best of its knowledge and belief. Droniq cannot assume any obligation for exact compliance with values and application possibilities.
Droniq does not owe the successful participation or the successful completion of a training course by the course participant. Furthermore, Droniq does not assume any guarantee for a learning success of the Course Participant.
When providing instruction and examinations, the Parties are entitled to terminate the contract in whole or in part at any time for good cause. If the important reason consists in the violation of an obligation of this contract, the extraordinary termination is only permissible after the unsuccessful expiry of a period set for remedy or after unsuccessful complaint.
In particular, an important reason for termination of instruction exists in the following cases, if:

• a course participant endangers the learning success of the other participants, especially if he or she causes a tremendous slowdown in the training;
• a course participant fails to attend more than half of the training units through his/her own fault;
• a student repeatedly fails to follow the instructor's course-related instructions (e.g., preparation for the course);
• a student insults or injures teachers or other participants in a manner that is not merely insignificant.

In these and comparable cases, Droniq may also exclude the relevant course participant from participation in the instruction without the customer having a right to reduce the price.
Any cancellation must be made in text form.
In the case of instruction, cancellation of participation by the course participant is possible free of charge up to 5 weeks before the start. Cancellation at a later date or non-participation shall not affect the obligation to pay the full course or seminar price. In such cases, the course participant shall be entitled to prove that Droniq has not incurred any damage or that the damage was of a lower amount. Participation in instruction sessions only for part of the time - regardless of the reason - shall not entitle the course or seminar price to be reduced.
Droniq reserves the right to cancel instruction sessions if the number of participants falls below the minimum number or if the teaching staff is ill or for other reasons for which Droniq is not responsible. The course participant will be informed immediately. In addition, Droniq will endeavor to offer an alternative date. If necessary, any training fees already paid will be refunded.

25.3. consultations

The subject of the order is an individually contractually agreed service. A concrete success is not owed.
The order shall be executed in accordance with the principles of proper professional practice. Droniq is entitled to make use of experts and other third parties for the execution of the order.
Droniq decides at its own discretion which employees will be used for the execution of the order. Droniq reserves the right to replace individual employees.
The Customer undertakes to provide Droniq with all necessary support free of charge and, in particular, to supply the information required within the scope of the subject matter of the contract. Upon Droniq's request, Customer shall ensure appropriate working conditions at the project site and shall inform Droniq without special request of all documents, processes and circumstances that may be of importance for the execution of the order.
Upon Droniq's request, Customer shall confirm in writing the correctness and completeness of the documents submitted by it as well as its information and oral statements.
Customer and Droniq may terminate the contract for good cause. The notice period is 14 days.
If the contractual relationship ends prematurely, Droniq shall be entitled to remuneration for the work performed up to that point.

26 Severability clause

Should any present or future provision of this contract be invalid or void in whole or in part, or should a gap in this contract or its supplements become apparent that requires supplementation, this shall not affect the validity of the remaining provisions. In the event of an invalid provision, the parties shall be obliged to negotiate an effective and reasonable replacement provision which comes as close as possible to the economic purpose pursued by the parties with the invalid provision.

27 Applicable law

The contractual relationship shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

28 Place of jurisdiction

28.1 Insofar as Customer is an entrepreneur within the meaning of § 14 BGB (German Civil Code), a legal entity under public law or a special fund under public law, the place of jurisdiction shall be Frankfurt am Main or, at the discretion of Droniq, the general place of jurisdiction of Customer.